Frequently Asked Questions

Why doesn’t the app accept my WooCommerce API credentials?

Between different versions of WooCommerce or WordPress, different extensions installed and some run on different hosting providers. While we’ve worked hard to make the app run for all WooCommerce sites this means that there’s occasionally a site we might need make a fix for. If you’re API credentials aren’t working we suggest:

  • Go through the API troubleshooting steps and see if that fixes the problem
  • If not, contact us at support@ablestar.co and we’ll take a look as fast as possible

How does Woo Importer handle WooCommerce’s ‘Description’ and ‘Short Description’?

WooCommerce has a ' description' and 'short description' field for each product but Shopify only has one description field. Depending on the WooCommerce theme, either of the WooCommerce fields may contain the data you want to import.

The Woo Importer app will combine both description fields (if they have text) and use that as the description in Shopify.

Does Woo Importer copy the HTML in product descriptions?

Yes, Woo Importer will copy all the HTML content from your WooCommerce store to your Shopify store. One thing to note is that Woo Importer copies the product description as-is from WooCommerce. This means that if your product descriptions has links to other pages on your WooCommerce site, those exact same links will still be present in your product’s description in Shopify.

How do multi-level categories work in Shopify?

Unfortunately Shopify does not support multi-level categories (for example: Men -> Shirts -> Dress Shirts) but there are several ways you can accomplish a similar feel on your Shopify page:

  • You can filter collections by product tag which can give the impression of a collection with a sub-collection. Unfortunately you won't be able to go more than two levels deep.
  • You can create pages on your Shopify site that hold links to all the subcollections
  • You can use a third-party apps to use a 'mega menu' on your Shopify store which will show collections in a nested fashion

How does Woo Importer handle products in the draft state?

Woo Importer will import products that are in the 'draft' state on WooCommerce. After a draft product is imported it will be visible in the Shopify admin but it will not be publicly viewable on your store unless you choose to publish it.

Can I just import some products from my WooCommerce site?

Right now the Woo Importer app can only import all products on your WooCommerce site. We recommend importing all the products and then deleting the ones that you don't need. If you find yourself in this situation please let us know before completing the export and we can discount the import so you won't be paying for products you're about to delete.

Can I pay for the Woo Importer app outside of Shopify?

Unfortunately we can only accept in-app payments for the Woo Importer app. This is a requirement from Shopify for apps listed in the Shopify App store.

Why didn't my product attribute table transfer to Shopify?

If you have a table of product attributes on your WooCommerce site it might not transfer initially because Shopify doesn't support product attributes in quite the same way. You can, however, add the table with a small modification to your theme files

Why didn’t all my products transfer to Shopify?

Over 99% of products transfer without problem from WooCommerce to Shopify. However, in two rare cases it’s not possible to migrate a product from WooCommerce to Shopify:

  • The product’s description is over 65,535 characters long. Shopify imposes a limit on how long a product’s description can be. If your product’s description in WooCommerce is over 65,535 characters long contact us and we can discuss ways to trim the descriptions so Shopify accepts them
  • The product has more than three attributes for variations. Shopify only supports three attributes for variations (ie, size, color and style). If you have products with more options Shopify won’t accept it.

Why didn't all my customers/orders transfer to Shopify?

In some cases you may notice a discrepancy in the number of customers or orders you have on your WooCommerce site and the ones on Shopify.  There are a couple different reasons this may happen.

  • The Woo Importer only imports customers that have placed orders, and does not import user records. If this is the case, contact us and we'll show you how to export a list of the Wordpress users, and then we can import that list for you.
  • Shopify is more strict than WooCommerce about customer/order data, and will not accept invalid emails the way WooCommerce does. If you think you should have more customers or orders, let us know, and we can provide you with a list of the orders and customer data that didn't import. We can then correct the information and reimport those customers and orders. 

Can I only import orders since a given date?

When migrating from Woo to Shopify, many people import all the orders art first so they can make sure everything is working as they like, and then do a complete reimport right before they go live with the new Shopify site. Running a complete reimport ensures that any refunds or exchanges that may have happened are caught and updated. For sites that have a large number of orders this can take a while, so we also allow order imports from a given date.  This allows you to bring any new orders that may have happened over to Shopify while saving the time it would take to do a complete reimport.

Will the app make any changes to my WooCommerce site?

No, the app will not make any changes to your WooCommerce site. The only thing it will do is read data from the WooCommerce API to retrieve product and order information. No data on your WooCommerce site will be modified.

Couldn't find the answer to your question here?

Send us an email at support@ablestar.co and we'll get back to you quickly!


Don't have the app yet? Get it here

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.