Fixing Visitor Errors (broken links) with the Link Editor for Shopify

The Link Manager app has two ways to detect broken links on your store: the Site Scan, which scans your store looking for broken links, and Visitor Errors, which let you know when an actual visitor has hit a broken link. In this document we'll cover how to view Visitor Errors and how to create redirects so that future visitors won't encounter the same problems.

Prerequisites

In order to follow along you should have:

Viewing Visitor Errors

Once you open up the Link Manager app you will see the dashboard which will displays the number of Visitor Errors for the past seven days:

The most recent Visitor Errors will show up at the bottom but to view a full list of the errors, click on the Visitor Errors link in the menu on the left-hand side of the page.

This will display a sortable list of all visitor errors on your site:

Fixing Visitor Errors (Broken Links)

Visitor errors are often caused by other sites that are incorrectly linking to your site. You can't always get the other site to fix the link but you can create a redirect on your Shopify store so that visitors will be sent to the correct link instead. 

To fix a Visitor Error, filter for the error you want to fix by typing part of the URL in the search box:

The enter the URL that you want to redirect the visitor to instead in the Redirect To input box. Once you've entered the URL, click on the save icon to save the redirect.

Once you click on the save icon, the app will save the redirect to Shopify. Then, if anyone else tries to visit the broken link, they'll be redirected to the correct page.

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